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PRAMS365 is an online retailer that offers competitive prices and the best quality in prams, pushchairs, car seats and baby accessories. We aim to provide top-rated customer service, clarity and confidence to our customers while helping them purchase the right products for their little ones. Happy babies, happy families! Our mission is to support the most disadvantaged children around the world. A percentage of every sale’s profits will be donated to different charities each month which help fight for the rights of every child seeking safe shelter, nutrition, protection from disaster/conflicts and equality. We distribute in the UK/Europe via FedEx, UPS, and First-Class Priority Mail.

OUR PROMISES TO YOU

1. Free Delivery. Always.

We take the hit so you don't have to. Buying a Pram, Pushchair or Car seat is a big decision itself. We want to do everything we can to make sure this is as easy of a decision for you as possible. This is why we have free, tracked delivery on all orders above £50.

2. Price Match Guarantee

We always aim to get the best deals possible from our suppliers, to help our customers benefit from the best prices possible online. You should never have to pay more for the same product, so if you find the same product for cheaper elsewhere online, contact us, and we will be happy to price match. That's our guarantee.

3. Manufacturer Warranty Cover

We ensure that we only partner with brands and suppliers that offer warranty coverage for their products. This ensures you have the peace of mind when purchasing a product from us, that if there are any manufacturing or material defects, you have full rights to a replace, repair or exchange your product.

4. Expert Advice & Support

Our team of experts are enthusiasts and specialists in prams. Their mission at Prams365 is to make sure our customers have the right knowledge and answers, no matter how simple or complicated the questions are. Always on hand, happy to help and always aiming to provide top quality service and support for all our customers.

5. Flexible Payment Options

All well as accepting payments from a number of options such as PayPal, Visa, Mastercard, Apple Pay, Google Pay etc. We have also partnered with Klarna to help you spread your costs, and provide real flexibility in how you choose to pay. Whatever option works for you.

 

ORDER CONFIRMATION:

UPDATE: With recent measures in place due to COVID-19, we may experience longer delivery times than normal.

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

ORDER SHIPMENT:

If your order is stock and we process the charges to your credit card, it will ship within 5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@prams365.com

DAMAGES:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) arrive damaged, please send photos returns@prams365.com and we will process an insurance claim on your behalf.

CANCELLATIONS & REFUNDS:

If you change your mind and would like to cancel your order, we will be happy to cancel your order for you and refund you the full amount if your product has not yet been packed and processed for shipping. Please email returns@prams365.com

If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Products returned should also be in the original packaging, unopened and unused. Upon closer examination, if it is clear that a product has been opened, used or tampered with, you will be liable to pay the full amount of the cost of the product, as well as the shipping costs to return the product. Refunds will only be issued to the original credit card that you use when placing your order. 

RETURNS POLICY:

PRAMS365 offers a 30-day return policy for all products as a special service to ensure you are completely satisfied with your purchase. In addition to the statutory right of revocation of 14 business days, there is an extended refund of 30 days - which does not impact your statutory rights. What this means for you, is that you have a further 16 days right of return, and return the goods to us.

Please note that only "as new", unused items can be returned. Please take extra care not to remove any labels, stain items, use items, when returning. In order to be a valid return, the goods must not show any usage traces at all.

We will require you to send us an email returns@prams365.com. In the email, please include your name, order number and detail out the fault, supporting this with photo and video evidence, to clearly show the problem.

Upon initial confirmation of the problem, we will arrange for a pre-paid label with one of our partner couriers, such as UPS, for you to attach to the original product for return. All components and parts must be returned in the box with your product.

Once we receive the package, our specialists will conduct a thorough examination of your product to confirm the fault you raised, which can take between 3-5 working days to complete.

  

DELIVERY INFORMATION 

At PRAMS365 we continue to function at full capacity to honour all online orders and deliveries. Our couriers are also committed to delivering all parcels unless otherwise notified.

Further to this please note that there could be a small delay on the side of the 3rd party couriers. This could add 1-2 days delay on receiving your order. Other than that, all operations are functioning as normal.

We will keep this page updated should there be any changes to our service regarding COVID-19.

Please stay safe, the PRAMS365 team. 

Delivery Times:

If your product is in stock (please see the availability information on the product listing page for the current stock status), these are our current delivery times:

UK Standard Shipping: 2-5 business days

UK Priority Express Shipping: 2-3 business days

Ireland Standard Shipping: 1-3 business day

Ireland Priority Express Shipping: 1 business day

Our initial postage costs are as follows;

£4.99 on orders up to £49.99

Free delivery on orders £50.00 and above

These prices are for U.K. Mainland only.

International Delivery:

We may be able to deliver parcels to Europe. Please contact us for more information and pricing.

Shipping only takes place when we are open on a business day. Shipping does not take place on weekends, bank holidays, or other national holidays.

 

PRICE GUARANTEE 

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund, simply send an e-mail titled ‘price match’ to orders@prams365.com with a link to the same product on our website, or on our competitors’ website within six months from the date of your order and we will process the credit accordingly.

OUR 100% PRICE GUARANTEE TERMS & CONDITIONS:

  • You must purchase the item from our website before requesting your Price Match Guarantee
  • Promotions such as rebates and ‘buy one, get one free’ offers are not eligible
  • The item must be in stock on the competitor’s website
  • The competitor must be an online store, they may not have a retail location
  • The website cannot be a discounter or auction website (EG; eBay, overstock etc.)
  • The competitor must be an Authorized Retailer of the product in question
  • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

 

PRIVACY POLICY 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.prams365.com 

PERSONAL INFORMATION WE COLLECT

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the site. We refer to this automatically-collected information as “Device Information”.

WE COLLECT DEVICE INFORMATION USING THE FOLLOWING TECHNIQUES:  

  • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
  • Log files track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
  • Web beaconstags and pixels are electronic files used to record information about how you browse the Site. 

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit or debit card numbers, PayPal, Amazon Pay, Apple Pay, Klarna), email address, and phone number. We refer to this information as “order information”. 

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

HOW DO WE USE YOUR PERSONAL INFORMATION? 

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

  • Communicate with you; 
  • Screen our orders for potential risk or fraud; and 
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: www.tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights. 

BEHAVIOURAL ADVERTISING 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt-out of targeted advertising by using the links below: 

  • Facebook: www.facebook.com/settings/?tab=ads 
  • Google: www.google.com/settings/ads/anonymous 

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at www.optout.aboutads.info/. 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a 'Do Not Track' signal from your browser. 

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 


CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@prams365.com or by mail using the details provided below: 

PRAMS365 Ltd 

Privacy Compliance Officer
20-22 Wenlock Road | London | N1 7GU

PRAMS365 is a trading name of PRAMS365 Ltd registered in England & Wales under Company Registration Number 12953697

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