FAQ

We are always available and happy to help, regardless of what your query is. Whether it is a general question, you need advice before placing an order or simply want to discuss a recent order you have placed. Feel free to contact us on:

GENERAL enquiries, please email info@prams365.com

ORDERS / RETURNS, please email orders@prams365.com

1. ADD FAVOURITE PRODUCTS TO CART

Find the products that you would like to purchase on flowecordies.com and either Add to Cart or Buy it Now to add the products to your cart. Once happy with the products in your cart, click Checkout.

2. CONTACT DETAILS

l out the required fields, such as Shipping Address and Contact Information and click Continue to shipping.

At any point from your cart menu to the Contact Information page, you can select the Quick Pay links, to use various payment methods that we accept. E.g. Amazon Pay, PayPal, Google Pay, Apple Pay etc.

3. REVIEW SHIPPING & CONTACT DETAILS

Once you have reviewed the details and confirm that they are correct, click Continue to Payment. If you need to change any of the details, you can simply click "edit" or "return to information" to make the necessary corrections.

4. CHOOSE PAYMENT OPTION

Here you can choose from a number of payment methods we have available, and once the details have been entered, click "pay now".

We accept Visa, MasterCard, Amex, PayPal, Google Pay, Apple Pay, Amazon Pay and Klarna.

5. CONFIRMATION OF ORDER

Once you confirm your purchase, you will immediately receive a receipt by email which outlines your full order. It will include the items, your details, and your order number, which you can refer to if you need to speak to us about your order.

6. DELIVERY

Sit tight and wait for your order to be delivered! You will receive an estimated time of delivery when placing your order, but at any point should you have questions on the status of your order, please feel free to contact us at orders@prams365.com

You will need to contact us on orders@prams365.com if you wish to cancel your order. Please provide your name, order number and reason for cancellation. Where we can, we will immediately cancel your order.

However, if your order has already been packed and shipped and is currently in transit or has been delivered, then we would not be able to cancel your order. If you wish to submit a return, then you will have to return the product in its original packaging, unopened and in as new condition. You will be responsible for covering the costs.

Please refer to our Shipping & Returns Page for further details on processing a returns with us.

No. However, once you save your contact, shipping and payment details, you can easily log into your account and place another order with us hassle free.

Delivery takes anywhere between 2-14 working days, with an average delivery time of 3-7 working days.

We work exclusively with partners in Europe to ensure your products are delivered as fast as possible, but delivery times can vary depending on the brand.

For an accurate time of delivery for your order, please feel free to contact us at orders@prams365.com with your name/order number, and our team will be happy to help.

Please note, delivery time estimates are subject to being disrupted due to COVID-19. We are working very hard to ensure your products are with you as quick as possible, but in some cases, you may experience a delay.

At PRAMS365, we pride ourselves on offering our customers free shipping within the UK on orders over £49.99. Orders below this value are charged at £10 per order.

PRAMS365 takes every step we can to ensure you receive top quality products. In the unlikely event that you do receive an item that is faulty, damaged, or it develops a fault within 30 days of delivery, then you should contact us at orders@prams365.com.

In the email, please include your name, order number and detail out the fault, supporting this with photo/video evidence, clearly showing the problem.

Upon initial confirmation of the problem, we will arrange for a pre-paid label with one of our partner couriers, such as UPS, for you to attach to the original product for return. All components and parts must be returned in the box with your product.

Once we receive the package, our specialists will conduct a thorough examination of your product to confirm the fault you raised, which can take between 3-5 working days to complete.

Two outcomes will follow this assessment:

1. FAULT CONFIRMED

Option 1: Repair the product and send it back to you.

Option 2: Replace the product for you.

Option 3: Refund the full cost of the product.

Option 4: Credit the full amount into your PRAMS365 account for you to use in our store.

2. NO-FAULT CONFIRMED

Option 1: Send the product back to you. You may be required to pay the delivery fee to return the product back to you.

Note: Only faults developed under normal use will be covered under warranty. Normal use can be defined differently for each specific brand or manufacturer.

If it goes past our 30 day return period, you may still be entitled to, and covered under warranty to receive repairs at no additional cost.

Reach out to our team at orders@prams365.com, and include your name, order number and detail out the fault, supporting this with photo and video evidence, to clearly show the problem. We will then advise you with the best next steps, which will depend on the warranty the specific manufacturer provides. In some instances, we would require you to cover the cost of parts, however labour costs will be covered. However, we will provide out the full details and best next steps when you get in touch.

Note: Only faults developed under normal use will be covered under warranty. Normal use can be defined differently for each specific brand or manufacturer. These are typically faults caused due to the misuse of products, including water damage, including ingress or external damage - and these will void your warranty.

PRAMTS365 offers a 30 day return policy for all products as a special service to ensure you are completely satisfied with your purchase. In addition to the statutory right of revocation of 14 business days, there is an extended refund of 30 days - which does not impact your statutory rights. What this means for you, is that you have a further 16 days right of return, and return the goods to us.

Your right of return does not limit your statutory warranty rights, which remain unrestricted to you.

Please note that only "as new", unused items can be returned. Please take extra care not to remove any labels, stain items, use items, when returning. In order to be a valid return, the goods must not show any usage traces at all.

ADDITIONAL DETAILS:

Please inform us within the 30 day window upon receiving the item, that you wish to return the item unused and in "as new" condition.

As New and unused means that the products must not be used e.g. ridden or worn, and must have all parts, manuals and accessories included in the original box and packaging as when received.

Credit & debit card returns will always be refunded to the same card used for the original purchase.

We will need proof of purchase and a valid receipt in order to offer a refund If products have signs of usage and is not "as new", unused condition, we may deduct what is deemed a reasonable amount to cover those costs of diminished value.

Refunds will be processed within 14 days from the point we receive the returned item.

You will receive a confirmation email once we have processed your return.

Refunds can take up to 5 days to appear in your account, depending on which bank you are with. This is following the 14 day refund processing period.

If you have placed the order using Klarna, then refunds may take slightly longer as we need to process your refund through Klarna.

Yes. All of our products are backed by manufacturer warranties.

No. The warranty length, cover and conditions vary depending on the brand/product. You can find full details of the warranty cover on each product page, or if you have further questions and want to be absolutely sure, you can always contact us at info@prams365.com

This depends on the brand and the warranty cover that the manufacturer provides, and the exact level of coverage will vary.

Typically, warranties cover manufacturing defects or faults of all parts, excluding what are deemed as "consumable parts".

Feel free to contact the team at PRAMS365 for more details about your product and brand warranty coverage at info@prams365.com

One of the main reasons a warranty will become void will be from damage to your product that is caused from misuse. In order to avoid this, refer to the attached manuals to ensure you are using the products how they are recommended by the brand - e.g. if a product is not suitable to be used in the rain, but you use it and it shows water damage, then your warranty will become void.

In addition, any modifications made to your product will make your warranty void.

For further details and to gain more clarity, refer to the warranty on the product pages, the brands manuals or speak to a member of our team at orders@prams365.com

As an exclusive online specialist retailer, we do not provide direct repair and maintenance services, however, we have a network of verified, professional partners across Europe that we will be happy to recommend should you need such services.

Credit & Debit Cards, PayPal, Apple Pay, Amazon Pay, Google Pay, Shop Pay, Klarna

Yes. We are 100% committed to ensuring our customers get the best deal possible.

Refer to our Price Match Guarantee policy for more information on the terms & conditions.

Yes, but this is only valid for customers that are in the UK and via Klarna.

You can either pay in 3 separate instalments, or pay 30 days later from the time of purchase.

Please refer to our Klarna Page for further details and to gain more clarity.

Yes. Once you place your order, we will automatically email you a confirmation of your order, which will include your order number, order summary, your details and the amount charged.