PRAMS365 takes every step we can to ensure you receive top quality products. In the unlikely event that you do receive an item that is faulty, damaged, or it develops a fault within 30 days of delivery, then you should contact us at firstname.lastname@example.org.
In the email, please include your name, order number and detail out the fault, supporting this with photo/video evidence, clearly showing the problem.
Upon initial confirmation of the problem, we will arrange for a pre-paid label with one of our partner couriers, such as UPS, for you to attach to the original product for return. All components and parts must be returned in the box with your product.
Once we receive the package, our specialists will conduct a thorough examination of your product to confirm the fault you raised, which can take between 3-5 working days to complete.
Two outcomes will follow this assessment:
1. FAULT CONFIRMED
Option 1: Repair the product and send it back to you.
Option 2: Replace the product for you.
Option 3: Refund the full cost of the product.
Option 4: Credit the full amount into your PRAMS365 account for you to use in our store.
2. NO-FAULT CONFIRMED
Option 1: Send the product back to you. You may be required to pay the delivery fee to return the product back to you.
Note: Only faults developed under normal use will be covered under warranty. Normal use can be defined differently for each specific brand or manufacturer.
If it goes past our 30 day return period, you may still be entitled to, and covered under warranty to receive repairs at no additional cost.
Reach out to our team at email@example.com, and include your name, order number and detail out the fault, supporting this with photo and video evidence, to clearly show the problem. We will then advise you with the best next steps, which will depend on the warranty the specific manufacturer provides. In some instances, we would require you to cover the cost of parts, however labour costs will be covered. However, we will provide out the full details and best next steps when you get in touch.
Note: Only faults developed under normal use will be covered under warranty. Normal use can be defined differently for each specific brand or manufacturer. These are typically faults caused due to the misuse of products, including water damage, including ingress or external damage - and these will void your warranty.